CTA COMPANY POLICIES
Cash or checks are accepted forms of payment. If you must use a credit card there is a $10 fee.
Full payment is due at your first lesson. For single sessions (evals or consults for behavior modification), payment is due at the time of booking.
Package payments are non-refundable and non-transferable after your first lesson. No exceptions.
No refund will be granted for the unused portion of a purchased package if you decide not to complete your series.
We will do our best to keep all the appointments that you schedule. On rare occasions, we may have to cancel a lesson. If that happens you will be notified at least 24+ hours before your scheduled time and we will reschedule at the earliest possible date.
CANCELLATIONS AND NO-SHOWS
We understand that things can happen sometimes and we are willing to work around cancellations from time to time but, please understand that canceling and rescheduling appointments can cause interruptions to our schedule and make it harder for you and your dog to keep up with training. Please read our policies carefully and plan your lesson schedule carefully to avoid cancellations for both group and private packages. If you miss a class in a semi-private lesson, you will not be able to make it up but the content of the lesson you miss will be in your workbook. Only one-on-one private lessons can be rescheduled.
You may reschedule a session when providing 24+ hours of advanced notice.
No class credits or refunds will be granted for no-shows or cancellations under 24 hours' notice.
PRIVATE LESSON USAGE, CANCELLATION, AND RESCHEDULING POLICY:
Private packages must be completed within the dates outlined in your contract. Typically for a 6 session private package, you will have 8 weeks to complete your lessons. We prefer that your session be rescheduled within the same week to keep things on track. This means we will accept 2 canceled appointments only for 6 session packages. Unused lessons are non-refundable and no credit will be given. It is best to try and complete your package on schedule for the best results.
GROUP and SEMI-PRIVATE LESSON USAGE, CANCELLATION, AND RESCHEDULING POLICY
If you must miss a class, the trainer agrees to provide a lesson plan for the missed lesson for your reference. They can be found in your workbook. If your dog misses 2 classes in a 6-week series, you will need to re-register and start again. Our classes are designed to build on skills progressively each week and would require substantial one-on-one trainer instruction to bring you back up to speed which is unfair to the other class participants.
Lateness for group or semi-private lessons is disruptive to others attending class. The door will close 10 minutes past the starting time. If you are late, you will have to miss your lesson.
SICK OR INJURED DOGS
Please do not bring sick or injured dogs to class. If your dog cannot attend, we recommend that you attend without your dog for that lesson. Classes are mostly for teaching handler skills and you can practice what your dog missed out on at home.
RELEASE AND INDEMNITY AGREEMENT
All clients attending classes must read and sign our release of liability agreement to attend any of our classes.
NO GUARANTEE POLICY
We cannot guarantee training results. There are too many variables involved and we cannot control these. We will, however, work with you to to the best of our ability to affect the most appropriate and positive behavior changes in line with your goals. Your results will be dependent on many things, including your level of commitment and compliance with the recommended programs.
LEASH UP POLICY
There are no loose dogs allowed on the property. Please do not allow your dog to exit your vehicle without being leashed up.
AGGRESSIVE OR UNCONTROLLABLE DOGS IN GROUP CLASSES POLICY
Any uncontrollable dogs showing signs of aggression towards other dogs or people or being disruptive to the class will be dismissed from group-type classes. We will make every effort to assist owners in getting their dogs under control, however, we cannot accept the liability that may accompany an aggressive dog. If necessary, you can be transferred to a private class that is more suited to your dog's special needs, or, in extreme cases, we can refer you to a behavioral specialist.
DOGS THAT ARE IN HEAT, SICK, OR INJURED POLICY
If your dog is in heat please do not bring her to a group class. This is very disruptive for other dogs. You may, however, attend the class without your dog and audit the lesson so you can keep up and practice at home which is highly recommended. This rule also applies to injured or sick dogs.
VACCINATION REQUIREMENT POLICY
We require you to provide a copy of your records to us. This can be a copy we may keep on file, or sent through email.
If records are coming from a breeder or humane society, the stickers from the vaccination vials must be included.
If you give your own vaccinations, please have the vial stickers with your records.
This is for the protection of all our clients. While rare, these illnesses are life-threatening and all our clients appreciate our diligence in minimizing these risks.
Distemper - On Booster Schedule
Parvo - On Booster Schedule
Rabies - When Age-Appropriate
At 6+ months, all dogs must be up to date on distemper, parvo, and rabies vaccinations. Proof of vaccination is required to participate in classes.
The distemper and parvo vaccinations are part of a combo vaccination given in 3 rounds of boosters at 6-8 weeks, 10-12 weeks, and 14-16 weeks. Puppies do not need to have completed the series to attend, but must stay up to date and on schedule throughout classes.